Return & Refund Policy

At RedGold Traders, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible products.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • You must provide proof of purchase (order number or receipt).

Due to the nature of our health and wellness products, we cannot accept returns on:

  • Opened or used products
  • Perishable goods
  • Items marked as final sale or non-returnable

How to Initiate a Return

  1. Contact us at premiumingredients@redgoldtraders.com within 14 days of receiving your order.
  2. Include your order number, product details, and reason for return.
  3. We’ll provide instructions and a return shipping address.

Note: Return shipping costs are the buyer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).

Refunds

  • Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We’ll make it right — either by sending a replacement or issuing a full refund.

Contact Us

If you have any questions about returns or refunds, please reach out: